1. Double dipping with wax or sugaring paste is not allowed under any circumstances.
2. Proper infection control standards are practiced for everyone's safety, health, and wellbeing.
3. Education is key — informed clients is our goal. The more you know about your skin, the better. We encourage you to ask questions.
4. Skincare simplified — our goal is to un-complicate skincare for you. We discuss realistic goals, build a routine, and provide treatment options to help you meet them.
5. Gratuity is always welcomed for great service.

Don't see your preferred time or date? Waitlisting is encouraged. It helps us track client requests, fill cancellation openings on short notice, and reach out when something that works for you becomes available.

1. Log in to your Vagaro account via app or website to join the waitlist.
2. Should a cancellation open, you may be booked into that space and will be responsible for all policies and fees associated with that booking.
3. By waitlisting you are indicating availability for the time period you submitted. Waitlist calls are made for short-notice cancellations — same-day or next-day only. Do not expect contact for openings 3+ days out.
4. Waitlisting also allows you to request spots further out than 5–6 weeks if you know your schedule in advance.
5. You may be contacted with other availability options that may work for your schedule.

Please save our contact information prior to your appointment. If you are running late, contact us immediately via Vagaro Connect (preferred) or by text to (404) 926-6221. All clients have a 10-minute grace period. If you have communicated your delay, the service provider may grant additional time at their sole discretion based on the schedule — no guarantees. If the grace period expires with no communication, your appointment is automatically considered a no-show and cancelled, and 100% of services booked will be debited from the card on file.

1. After 10 minutes with no text or email, your appointment is cancelled and your card on file will be charged the no-show fee.
2. If a grace period is given and the client still exceeds the extended time, the full service price will be charged to the card on file.
3. Clients who arrive 10+ minutes late to 3 consecutive appointments will be blocked from future booking.

Life happens. Please feel free to reschedule your appointment up to 48 hours in advance of your service time. Please reschedule as soon as you know you will not be able to make it so that the time is not held on the schedule preventing others from booking.

If the system does not allow you to reschedule online, the system has locked in your appointment and the cancellation fee applies — you may then rebook at a later date. Short notice does not allow for the spot to be filled and directly impacts the business. Please notify before 48 hours.

If you are under 48 hours, you must contact Skinfinity Esthetics directly via voicemail or email at support@skinfinityesthetics.com. Please note: social media messages and DMs do not constitute formal communication and will not be accepted as cancellation notice — messages sent via social platforms can be easily missed and are not monitored for time-sensitive requests. The cancellation fee will apply — see Cancellation Policy.

After 48 hours (to the minute), your appointment is locked and cannot be rescheduled. Even if you request to reschedule, it is treated as a cancellation.

1. Rescheduling under 48 hours is considered a cancellation and the cancellation fee applies.
2. The booking system will not allow rescheduling after 48 hours. You may cancel and rebook by logging into your Vagaro account.
3. Excessive Rescheduling & Cancellations: You will be blocked for excessive rescheduling or cancelling. If you cancel 3 consecutive appointments, or 5 appointments within the last 6 months, you will be banned. Consistently taking up booking time prevents others from accessing the schedule.

Skinfinity Esthetics has a 48-hour (2-day) cancellation policy. Late is late, even by a minute — the fee will be charged.

1. 50% of the service(s) will be charged for cancellations under 48 hours from your appointment time.
2. 100% of the service(s) will be charged for cancellations under 24 hours.
3. If cancelling any part of your services under 48 hours, you are responsible for the cancellation fee for the portion being cancelled.
4. You are responsible for the full fees of services booked on the day of your appointment. Book only what you intend to pay for. Services may be substituted for one of equal or greater value if changes are needed.
5. Cancellation or no-show fees will not be applied as credits toward future appointments.
6. Menstrual cycles do not exempt hair removal cancellations. Please coordinate your schedule accordingly. A tampon is acceptable for light flow during hair removal services.
7. Cancelling for illness does not exempt you from the fee if notification is given under 48 hours.

1. 100% of services booked will be charged for no-shows.
2. A no-show is defined as a client who does not arrive and provides no notification of delay within 10 minutes of their scheduled appointment time. Your card will be debited the full balance of services booked.
3. If you no-show on your first visit, you will be banned from booking again.

Please cancel your appointment at the first sign of symptoms indicating you are unwell or recovering. This includes shortness of breath, fever, cough, elevated temperature, body aches, chills, sore or tingling throat, or any other signs of illness. The owner reserves the right to turn away any client showing signs of illness.

1. You receive email reminders 5 days before your appointment — ample time to cancel within the 48-hour window.
2. Feeling sick or unwell does not exempt you from the cancellation fee if notified under 48 hours.
3. Certain medications, skin conditions, and health circumstances may affect which treatments are appropriate for you. Please disclose all relevant health information during your service — your safety is the first consideration in every treatment.
4. Skinfinity Esthetics reserves the right to modify or decline a service based on professional assessment of health or skin contraindications.

To contact us regarding health concerns before your appointment, please email us at support@skinfinityesthetics.com — we are hands-on throughout the day and unable to take calls.

The minimum age to be serviced at Skinfinity Esthetics is 18 years old for all services. We do not service children or teenagers under any circumstances. No exceptions will be made.

1. Skinfinity Esthetics reserves the right to refuse to perform a treatment or service based on professional assessment.
2. Skinfinity Esthetics will not be held liable or responsible for any personal items lost or left behind.
3. Service pricing is subject to change at the owner's discretion and is active at the time of change, regardless of when the appointment was made.
4. Gratuities in cash are appreciated.
5. No refunds — period. Deposits for services are nonrefundable for any reason.
6. No additional guests are permitted in the treatment room unless they are also receiving a scheduled service.
7. For all pre-appointment questions or communication, please reach us via email at support@skinfinityesthetics.com. We are unable to answer calls while hands-on with clients throughout the day.